Covid 19 FAQ

CORONAVIRUS INFORMATION

  1. Overview
  2. Information for Patients
  3. Information for Visitors
  4. Frequently Asked Questions (FAQ)

OVERVIEW

Subang Jaya Medical Center (SJMC) is committed to providing, and sustaining a safe, healthy and conducive environment through this unprecedented situation. In the true spirit of “People Caring for People”, our key focus at SJMC continues to be prioritising the well-being of our staff, doctors, and patients.

INFORMATION FOR PATIENTS

Our hospital is open as usual, for anyone who needs medical attention. However, when you come to the hospital you will see that we have strict screening procedures in place.

You will be required to scan the available QR codes using the MySejahtera app that does a risk assessment of the user. At the same time, we will do a temperature check to ensure that you do not have fever. We also check our doctors and staff every day.

Hand sanitisers are located throughout the hospital. Seating is separated in the clinic areas and other parts of the hospital to ensure that safe distances are maintained as per the MOH guidelines.

These measures are designed to ensure that you, your loved ones and our staff are as safe as possible during this period.

INFORMATION FOR VISITORS

We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient. The requirement for physical distancing has resulted in a decision to limit the number of visitors to our facilities.

We have a strict visitor policy at all the hospital that is in line with the Government’s Movement Control Order as follows:

Visitor Policy
  1. Visiting Hours : 12.00 noon - 8.00 pm
  2. Kindly be advised that only 1 visitors is permitted at any one time to allow our patients to rest adequately.
  3. You must wear a face mask and observe physical distancing during your visit
  4. Children below the age 12 are discouraged from visiting patients.

FREQUENTLY ASKED QUESTIONS

  1. Is SJMC still open?
    SJMC is open and operating as usual. We accept patient appointments and surgical operations and procedures are conducted as per usual.
  2. Is SJMC allowing visitors?
    There is nothing more important than yours and your families’ health. That is our priority too, and to protect all our patients, and staff, SJMC have made some changes while there is a threat of
    COVID-19 transmission. These changes include a new visitors’ policy in line with the government’s Movement Control Order.
  3. Is SJMC doing COVID-19 tests?
    Yes. The hospital has a dedicated station located at ER department. The test is a RT-PCR test and you will be able to obtain the results within 24 hours.
    The test can be done daily from Mon - Sun, 8am - 5pm (Including Public Holidays).
    For further information you may contact our 24 hours Careline on the number: +603 5639 1212
  4. Is SJMC providing medication delivery to home?
    Yes, we do. The hospital offers Home Medication Delivery or Pick Up Services for our own hospital patients only. New patients are not eligible for this service. We provide free delivery to homes within a
    20 km radius, as part of our commitment to delivering high-quality personalised care to our patients. For more information, kindly contact our hospital pharmacy at Subang Jaya Medical Centre:
    +603 5639 1608 (Mon – Fri, 8 am – 6 pm)
  5. Are the tests done by SJMC approved by KKM?
    Yes. The samples are processed in SJMC's laboratory which is approved by KKM to process these samples.
  6. Does SJMC provide drive-thru test?
    SJMC does not provide drive-thru COVID-19 testing.
  7. Are there discounts for Senior citizens / children under the age of 12?
    We do not offer any discounts for Senior citizens and children under the age of 12.
  8. Can a patient be admitted in SJMC if their COVID-19 test result is from another hospital?
    All admissions to our hospital will be required to undergo a complimentary COVID-19 test in SJMC.
  9. Between PCR and Rapid Test, which is more accurate?
    Both tests are done by taking swabs. However,the PCR test is more sensitive in the acute phase of infection.
  10. Since Subang Jaya is currently under the red zone, is it safe to come to SJMC to do the COVID-19 test?
    Yes, it is safe to come to SJMC as we follow all necessary safety protocols.
  11. Further Information
    Please check the government website at http://www.moh.gov.my/index.php/pages/view/2274 for the latest details on COVID-19.